Quick Start Guides
🚀 Launching Your New Website or App
Essential setup guide for new clients using our website & app development & hosting services.
- Project onboarding and requirements capture
- Staging environment and preview access
- Go-live checklist and DNS updates
- Post-launch monitoring and support
Read Guide →
🛡️ Vulnerability Analysis & Pen Testing Checklist
Step-by-step preparation guide for scheduling security assessments and penetration tests.
- Scope definition and asset inventory
- Access requirements and test windows
- Risk acceptance and sign-off
- Reporting, remediation, and retesting
Download PDF →
🔒 Security Best Practices
Comprehensive cybersecurity guidelines for your organization.
- Password policy recommendations
- Multi-factor authentication setup
- Phishing awareness and prevention
- Incident response procedures
Read Guide →
📧 Email Configuration
Setup instructions for business email on various devices and platforms.
- Outlook configuration (Desktop & Mobile)
- Apple Mail setup (macOS & iOS)
- Android email client configuration
- Webmail access guide
View Tutorials →
API Documentation
For developers integrating with DeepMor's management platform and services.
DeepMor Management API v2.1
Authentication
All API requests require authentication using API keys. Include your key in the request header:
Authorization: Bearer YOUR_API_KEY
Content-Type: application/json
Base URL
https://deepmor.co.uk/v2
Endpoints
| Endpoint |
Method |
Description |
/tickets |
GET |
List all support tickets |
/tickets |
POST |
Create a new support ticket |
/tickets/{id} |
GET |
Retrieve specific ticket details |
/monitoring/status |
GET |
Get system monitoring status |
/backups |
GET |
List available backups |
/backups/{id}/restore |
POST |
Initiate backup restoration |
Example: Create Support Ticket
POST /v2/tickets
{
"subject": "Email delivery issues",
"priority": "high",
"category": "email",
"description": "Outbound emails are being delayed by 2+ hours",
"affected_users": ["user@info.co.uk"]
}
Response
{
"ticket_id": "TKT-2025-001234",
"status": "open",
"created_at": "2025-11-24T14:23:00Z",
"assigned_to": "support@info.co.uk",
"sla_response_time": "4 hours"
}
Rate Limits: 1000 requests per hour per API key
Full API Documentation: https://deepmor.co.uk/api
Technical Specifications
Supported Technologies
Cloud Platforms
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
- DigitalOcean
- Oracle Cloud Infrastructure
Operating Systems
- Windows Server 2016-2025
- Ubuntu Server 20.04, 22.04, 24.04
- Red Hat Enterprise Linux (RHEL) 7-9
- CentOS / Rocky Linux / AlmaLinux
- macOS (client support)
Virtualization
- VMware vSphere / ESXi
- Microsoft Hyper-V
- Proxmox VE
- Docker / Kubernetes
- OpenStack
Security Tools
- CrowdStrike Falcon
- Microsoft Defender
- Sophos XG Firewall
- Palo Alto Networks
- Nessus / OpenVAS
Monitoring & Management
- Zabbix
- Prometheus + Grafana
- Nagios
- SolarWinds
- PRTG Network Monitor
Development & DevOps
- Git / GitHub / GitLab / Bitbucket
- Jenkins / GitHub Actions / GitLab CI
- Terraform / Ansible / Puppet
- Node.js, Python, PHP, .NET
- MySQL, PostgreSQL, MongoDB, Redis
Integration Guides
Microsoft 365 Integration
Connect your Microsoft 365 environment with DeepMor's management platform for unified monitoring and support.
- Azure AD synchronization
- Exchange Online monitoring
- SharePoint and OneDrive backup
- Teams usage analytics
Setup Guide →
Slack Notifications
Receive real-time alerts and ticket updates directly in your Slack workspace.
- Install DeepMor Slack app
- Configure notification channels
- Set priority-based routing
- Enable interactive ticket management
Install App →
Webhook Integration
Send automated notifications to your custom applications when events occur.
- Configure webhook endpoints
- Set event triggers (tickets, alerts, backups)
- Payload structure and authentication
- Retry logic and error handling
View Documentation →
Network & System Requirements
Client Portal Access
- Browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
- JavaScript: Enabled (required for portal functionality)
- Cookies: First-party cookies must be enabled
- Connection: HTTPS/TLS 1.2 or higher
Remote Support Requirements
- Firewall: Allow outbound TCP 443, 3389 (RDP), 22 (SSH)
- IP Whitelist: 203.0.113.0/24 (DeepMor support range)
- Remote Tools: TeamViewer, AnyDesk, or RDP access
- Bandwidth: Minimum 10 Mbps upload for screen sharing
Monitoring Agent Requirements
- Windows: Windows 10/11, Server 2016+ | 200MB RAM, 500MB disk
- Linux: Ubuntu 20.04+, RHEL 7+ | 150MB RAM, 300MB disk
- Network: Outbound HTTPS to info.co.uk:443
- Privileges: Administrator/root access for installation
Downloads
📋 IT Audit Checklist
Comprehensive assessment tool
Download PDF
🔐 Security Policy Templates
Customizable policies (DOCX)
Download Pack
Need Technical Assistance?
Our technical support team is available to help with implementation, integration, and troubleshooting.