Help Center

DeepMor Tech Consultancy now focuses on three core service areas:

• Website & App Development & Hosting: Custom websites and web apps, performance optimization, and fully managed hosting
• Vulnerability Analysis & Penetration Testing: Security assessments, ethical hacking, and remediation guidance
• Hardware Installations, Repairs & Maintenance: Installation, repairs, and lifecycle maintenance for key IT equipment

Our response times are:

• Critical Issues: 1 hour response, 4 hour resolution target
• High Priority: 4 hour response, 8 hour resolution target
• Medium Priority: 8 hour response, 24 hour resolution target
• Low Priority: 24 hour response, 72 hour resolution target

For after-hours emergencies, call our 24/7 hotline: +44 7979 193294

Standard Support Hours: Monday - Friday, 09:00 - 17:00 GMT

Emergency Support: 24/7/365 for critical issues

Location: 20 Clark Drive, Westhampnett, Chichester, PO18 0GA, United Kingdom

During standard hours, you can reach us by phone, email, or live chat. Outside these hours, emergency support is available via phone for urgent matters.

You can request a quote through several channels:

1. Contact Form: Fill out the form on our Contact page
2. Email: Send details to info@deepmor.co.uk
3. Phone: Call +44 7979 193294
4. Live Chat: Use the chat widget in the bottom right corner

Include information about your business, current IT setup, and specific requirements. We typically respond with an initial quote within 1-2 business days.

We accept the following payment methods:

• Bank Transfer (BACS): Our preferred method for UK clients
• Credit/Debit Cards: Visa, Mastercard, American Express
• Direct Debit: Available for recurring managed services
• PayPal: For smaller transactions

Invoices are typically due within 14 days. Monthly recurring services are billed in advance.

We offer flexible contract options:

• Managed Services: Typically 12-month agreements with automatic renewal. 60 days' notice required for cancellation.
• Project Work: Fixed-scope contracts that conclude upon project completion
• Hourly Support: Month-to-month with no long-term commitment
• Retainer Packages: 3, 6, or 12-month options available

Contact us to discuss the best arrangement for your business needs.

We implement comprehensive security measures:

• Encryption: SSL/TLS for data in transit, AES-256 for data at rest
• Access Control: Multi-factor authentication, role-based permissions
• Compliance: UK GDPR, ISO 27001, Cyber Essentials Plus certified
• Monitoring: 24/7 threat detection and SIEM systems
• Backups: Automated, encrypted backups with geo-redundancy
• Audits: Regular penetration testing and security assessments

See our Privacy Policy for complete details.

Yes! We specialize in seamless cloud migrations:

1. Assessment: Evaluate your current infrastructure and cloud readiness
2. Planning: Design target architecture (AWS, Azure, Google Cloud, or hybrid)
3. Migration: Execute phased migration with minimal downtime
4. Optimization: Fine-tune performance and cost efficiency
5. Management: Ongoing monitoring and support

We handle everything from lift-and-shift to full cloud-native transformations.

Immediate Steps:

1. Check System Status page for known issues
2. Verify your internet connection is working
3. Try accessing from a different device/network
4. Clear browser cache and cookies

If issue persists:

• Managed Service Clients: Call emergency line +44 7979 193294
• Other Clients: Email support@info.co.uk with details

Include: URL, error messages, time issue started, and steps already taken.

Yes, we offer comprehensive training programs:

• Cybersecurity Awareness: Phishing, password hygiene, best practices
• Software Training: Microsoft 365, cloud platforms, custom applications
• Admin Training: System administration, network management
• Compliance Training: GDPR, industry-specific regulations

Training is available on-site, remotely, or through self-paced modules. Contact us for customized training plans.

We serve clients across various sectors including:

• Professional Services (Law, Accounting, Consulting)
• Healthcare and Medical Practices
• Financial Services
• Retail and E-commerce
• Manufacturing
• Education
• Non-profit Organizations
• Small to Medium Enterprises (SMEs)

Our solutions are tailored to meet industry-specific compliance and operational requirements.